Privacy Policy
1. Introduction
At Climax Furniture UK, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or place an order.
2. Information We Collect
We may collect the following information when you interact with our services:
Full name
Phone number
Delivery address
Email address (if provided)
Product preferences (e.g., fabric, size)
WhatsApp communication logs
IP address and device information (for website analytics)
We do not collect or store any debit/credit card information, as we only accept Cash on Delivery.
3. Why We Collect This Information
We collect and use your personal data for the following purposes:
To process and deliver your furniture orders
To communicate order status and updates
For after-sale customer support
To understand user preferences and improve our services
To respond to inquiries via WhatsApp or email
To prevent fraud or unauthorized activity
4. Data Sharing with Third Parties
We do not sell, trade, or rent your personal information to anyone.
However, your information may be shared with:
Delivery partners for shipping and logistics
WhatsApp or email providers used for communication
Web analytics tools (e.g., Google Analytics) to understand site traffic
All third parties we work with are required to comply with strict data protection policies.
5. Data Security
We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information. Our website uses SSL encryption to secure all communication between your browser and our servers.
6. Data Retention
We retain customer data for as long as necessary to fulfill the purpose for which it was collected (e.g., delivery, support), or as required by applicable law. You may request data deletion by contacting us directly.
7. Your Rights
You have the right to:
Request access to your data
Request correction or deletion of your data
Object to certain uses of your data
Withdraw consent at any time
To exercise these rights, contact us at:
Email: info@climaxfurniture.uk
WhatsApp: +44 7511 163716
9. Legal Compliance
This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR). By using our website, you agree to the terms outlined in this Privacy Policy.