Privacy Policy – Climax Furniture UK

Last Updated: December 2025

1. Introduction

At Climax Furniture UK, your privacy is our priority. Our privacy policy explains how we collect, use, and protect your personal information while providing a smooth and secure shopping experience.

About us

Climax Furniture UK is a leading UK furniture provider, offering stylish sofas, beds, wardrobes, and home furnishings. We focus on quality, comfort, and customer satisfaction.

Collecting your personal information

We only collect information necessary to process your order and provide a seamless experience. This includes:

  • Full name

  • Phone number

  • Delivery address

  • Email address (if provided)

  • Product preferences (e.g., size, fabric)

  • WhatsApp communication logs

  • IP address and device information for website analytics

We do not store debit or credit card information, as we only accept Cash on Delivery.

Why we collect this information: to ensure timely delivery, communicate order updates, and improve our services for you.

Privacy Policy, Data Sharing Section

We do not sell or rent your information. We share your data only with trusted partners who support your orders and website experience.

• Delivery partners, to handle and deliver your items
• WhatsApp or email service providers, to send order updates
• Web analytics tools, such as Google Analytics, to monitor site performance

All third parties follow strict data protection standards. Your information stays protected at every step.

How we use your personal information

Your information is used strictly to improve your experience and ensure secure transactions:

  • Processing and delivering your furniture orders efficiently

  • Providing real-time updates on order status

  • Offering after-sale support and customer service

  • Understanding your preferences to enhance future offerings

  • Responding to WhatsApp or email inquiries

  • Preventing fraud or unauthorized activity

When we use your personal information

We retain customer data only as long as necessary to fulfil its purpose or as required by law. You may request deletion of your data at any time by contacting us.

Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion

  • Object to certain uses of your data

  • Withdraw consent at any time

Email marketing policy

We only send emails to users who opt in. You can unsubscribe at any time, and all communications comply with UK GDPR.

Cookies and Tracking

Our website uses cookies and tracking technologies to improve your browsing experience. These tools help us:

  • Understand how visitors use our site

  • Provide personalized recommendations

  • Ensure the site functions efficiently

Data Security

We implement strong security measures, including encryption and secure servers, to protect your data against unauthorized access, loss, or misuse.

Policy Updates

Climax Furniture UK may update this privacy policy from time to time. We recommend reviewing it periodically to stay informed about how we protect your information.

Contact Us

If you have questions about our privacy policy or your data, contact our support team via email or WhatsApp. 

We are committed to handling your personal information responsibly and transparently.