Privacy Policy

Last Updated: September 2024

1. Introduction

At Climax Furniture UK, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or place an order.

2. Information We Collect

We may collect the following information when you interact with our services:

  • Full name

  • Phone number

  • Delivery address

  • Email address (if provided)

  • Product preferences (e.g., fabric, size)

  • WhatsApp communication logs

  • IP address and device information (for website analytics)

We do not collect or store any debit/credit card information, as we only accept Cash on Delivery.

3. Why We Collect This Information

We collect and use your personal data for the following purposes:

  • To process and deliver your furniture orders

  • To communicate order status and updates

  • For after-sale customer support

  • To understand user preferences and improve our services

  • To respond to inquiries via WhatsApp or email

  • To prevent fraud or unauthorized activity

4. Data Sharing with Third Parties

We do not sell, trade, or rent your personal information to anyone.
However, your information may be shared with:

  • Delivery partners for shipping and logistics

  • WhatsApp or email providers used for communication

  • Web analytics tools (e.g., Google Analytics) to understand site traffic

All third parties we work with are required to comply with strict data protection policies.

5. Data Security

We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information. Our website uses SSL encryption to secure all communication between your browser and our servers.

6. Data Retention

We retain customer data for as long as necessary to fulfill the purpose for which it was collected (e.g., delivery, support), or as required by applicable law. You may request data deletion by contacting us directly.

7. Your Rights

You have the right to:

  • Request access to your data

  • Request correction or deletion of your data

  • Object to certain uses of your data

  • Withdraw consent at any time

To exercise these rights, contact us at:

9. Legal Compliance

This policy is written in compliance with the UK General Data Protection Regulation (UK GDPR). By using our website, you agree to the terms outlined in this Privacy Policy.